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Our commitment to you

We work hard to keep you connected to your favorite channels and shows. You expect the best for your entertainment dollar and we’re here to help deliver the value and quality you deserve.

We’re committed to giving you the best value

Disputes demand solutions

Programmers may temporarily pull their networks as a tactic to scare their viewers and the TV provider into paying whatever they demand. If this happens, we’ll provide alternatives to help you view the shows the networks pull from you.

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Local TV stations

Local TV stations charge us a monthly fee per customer to carry their stations. These stations are allowed to blackout their channel if we don’t agree to pay them increasingly higher fees.

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The TV sports “game”

The 1-2 punch of skyrocketing sports rights costs and the number of sports Networks have affected everyone’s bill.

Who's on your side and why

Our role is to provide you great entertainment service at a great price.

A large part of your bill is the ever-increasing fees that the Networks demand to allow you to view their channels, and each channel charges a monthly fee per customer. We negotiate dozens of contracts each year, most of which go smoothly. But sometimes a Network will demand a big increase in its fees, which we think is unfair to you. In these cases, it’s our responsibility to take a stand to help protect you from excessive increases in your monthly bill. This is typically when a Network will black out its channel to try to get you to force us to pay more.

When disputes happen, it can be frustrating but know that we’re always fighting hard to keep your costs at a reasonable price.

 

How do Network costs affect my bill?

Should I switch TV providers during a blackout?

We hope you stay because we negotiate on your behalf to give you the Networks you want at a fair price. Even on those rare occasions when Networks do pull their signal, they’re usually dark for only a short period of time.

Networks do this to try to get you to switch providers and get us to agree to their demands, and they do this with every TV provider: there were 153 blackouts in 2018 and 230 have been blacked out so far this year alone (ATVA).

 

All providers are subject to network blackouts. Here are some recent examples:

 

CBS
DIRECTV

July 2019

AT&T and DIRECTV customers in 14 markets lost their CBS and The CW signals for 20 days. AT&T referred to CBS as a “repeat blackout offender” who regularly threatens to remove signals to get higher fees.

Meredith Corporation
DISH Network

July 2019

Meredith pulled 17 popular stations even after DISH offered to keep the channels up while they reached a deal. A deal still has not been reached.

Nexstar Media Group
AT&T/DIRECTV

July 2019

Nexstar blacked out 120 stations from AT&T and DIRECTV because AT&T wouldn’t agree to their demands for, “… the largest increase that AT&T has ever seen from any content provider.” This blackout is still active.

Deerfield Media & Northwest
DIRECTV

June 2019

Deerfield and Northwest pulled the signals to 17 stations and reportedly refused to negotiate with DIRECTV.

Tribune Media
Charter Spectrum

January 2019

33 stations went dark for over a week because Charter demanded an increase of more than double the rate which, “…is more than we pay any other broadcaster,” Charter said.

Nexstar Media Group
TDS Telecom

January 2019

Nexstar messaged early to customers to scare them and then pulled the signals in multiple markets for a month because TDS would agree to a 130% increase in fees.