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Our commitment to you

We work hard to keep you connected to your favorite channels and shows. You expect the best for your entertainment dollar and we’re here to help deliver the value and quality you deserve.

Giving you the best TV experience

We know that you have a lot of choices when it comes to TV service, so we work hard to provide the best TV experience at a great value. Network costs are the largest part of your TV bill, so we negotiate with Networks to get the channels you want at a fair price – to keep your bill as low as possible. So, what exactly goes into doing this?

The TV sports “game”

Why disputes and blackouts happen

Local TV stations

Who is on your side and why
Our role is to provide you great entertainment service at a great price.
Learn More

Should I switch TV providers during a blackout?

We hope you stay because we negotiate on your behalf to give you the Networks you want at a fair price. Even on those rare occasions when Networks do pull their signal, they’re usually dark for only a short period of time.

Networks do this to try to get you to switch providers and get us to agree to their demands, and they do this with every TV provider: there were 153 blackouts in 2018 and 99 have been blacked out so far this year alone*.

When disputes happen, it can be frustrating but know that we’re always fighting hard to keep your costs at a reasonable price.

Here are some examples of recent blackouts:

Giving you the best TV experience

We know that you have a lot of choices when it comes to TV service, so we work hard to provide the best TV experience at a great value. Network costs are the largest part of your TV bill, so we negotiate with Networks to get the channels you want at a fair price – to keep your bill as low as possible. So, what exactly goes into doing this?

Why disputes and blackouts happen
Why Networks create disputes and blackouts
Learn More
The TV sports “game”

Learn More
Local TV stations
Why you pay more and more for “free” TV stations
Learn More
Who is on your side and why
Our role is to provide you great entertainment service at a great price.
Learn More

A large part of your bill is the ever-increasing fees that the Networks demand to allow you to view their channels, and each channel charges a monthly fee per customer. We negotiate dozens of contracts each year, most of which go smoothly. But sometimes a Network will demand a big increase in its fees, which we think is unfair to you. In these cases, it’s our responsibility to take a stand to help protect you from excessive increases in your monthly bill. This is typically when a Network will black out its channel to try to get you to force us to pay more.

When disputes happen, it can be frustrating but know that we’re always fighting hard to keep your costs at a reasonable price.