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Our Commitment To You

You deserve the most value from every show, network, event or team you pay to watch on TV, and delivering that value is Cox Communications’ responsibility.

Keeping you connected to what you care about is a commitment Cox intends to keep.

A Message from Len Barlik,
COO Cox Communications

Connecting You to What You Care About Most

We’re committed to getting you what you want today and also tomorrow.

03

Disputes Demand Solutions

Programming costs are the largest component of your monthly bill so we work to get the best offerings at the best price – keeping your bill as low as possible.

04

Paying for ‘Free’ Broadcast

Local TV stations charge Cox a monthly fee to carry their stations, but are allowed to deny Cox the right to carry their channel – which is why they often demand increasingly larger payments for ‘free’ TV.

05

The Sports Game

Everyone pays for skyrocketing sports TV rights and we believe specialty sports networks should allow us to place them on a sports tier so that only those who want them, pay for them.

06

Cox in Your Community

We are members of your community who are committed to using our time, talent and technology in ways that strengthen our neighborhoods and local businesses.

Delivering You Value is Our Responsibility

We know you have a choice among TV providers and work hard to ensure that we deliver you value by securing the lowest rate possible for each channel in our lineup. Every satellite and cable provider experiences disputes with networks who may temporarily pull their signal. Switching just means you’re likely to find yourself in the same situation again, yet without the quality of service you’ve come to expect from Cox Communications.

 

How do Network Costs Affect My Bill?

 

Switching TV Providers is Not the Solution

All providers are subject to temporarily having their signal pulled by networks, as these recent disputes show:

Nexstar
HTC, Inc.

July 2018

Nexstar pulled their station from HTC’s customers because HTC wouldn’t agree to a rate hike of over 150%.

Tegna
DISH Network

November 2018

Dish accused Tegna of pulling its stations to, “use its own viewers as leverage as it demands nearly double the monthly rates…”

Nexstar
Cox Communications

January 2016

Nexstar used the Super Bowl as a way to pressure Cox to pay a rate that was 3x higher than what they were paying. The tactic didn’t work and they were able to come to a fair agreement to return the signals after just a few days.

HBO
DISH Network

November 2018

DISH and HBO couldn’t come to an agreement and so the channel was dropped. “Plain and simple, the merger created for AT&T immense power over consumers. This is the exact anti-competitive behavior that critics of the AT&T-Time Warner merger warned us about.”

FOX Networks
Optimum

September 2018

FOX told Optimum customers they’d lose their channels, then pulled the signals for a short time to pressure Optimum agree to their terms.

beIN Sports
Comcast Xfinity

August 2018

In the space of 24 hours, beIN pulled their signals from both Comcast and Verizon over significant rate increase demands. beIN has still not returned their signal to Comcast.

SagamoreHill Broadcasting
DISH Network

May 2018

SagamoreHill took 11 stations dark on Dish, including three FOX stations, over high rate increases. Dish claimed that SagamoreHill turned its back on its public interest obligations and used innocent consumers as bargaining chips.

White Knight and Mission Broadcasting
Cox Communications

January 2016

Cox fought back against both White Knight and Mission when they demanded a rate that was 3x higher. After the stations cut their programming, Cox was able to get them to agree to a reasonable rate.

Sinclair Broadcast Group
PlayStation Vue

May 2018

When Sinclair demanded an unreasonable rate increase for content that could be accessed via OnDemand, PlayStation Vue decided to protect their customers bills and chose to pull the service of 24 stations.

Northwest Broadcasting
Spectrum

February 2018

When Spectrum wouldn’t agree to a 75% increase, Northwest pulled their signals to 11 stations for four months, including five FOX stations. Charter said, “They have pulled their channels from nearly all distributors over the recent years as a negotiating tactic.”

STARZ
Suddenlink & Optimum

January 2018

STARZ cut the signal from all of their networks for 6 weeks. Altice, owner of Optimum and Suddenlink, said it didn’t make sense to charge all customers for the service, when those customers who want it can choose it on OTT.